Support
Official Support URL for Apple App Store and Google Play. TheSurePlug currently operates in Nigeria with Paystack payments.
Nigeria onlyLive service is Nigeria (NGN / Paystack). Stripe Connect is not used for this market.
support@thesureplug.com
Typical response: within 1 business day
In-app help
Customer, Business, and Driver apps include Help / Support for tickets tied to your account and orders.
Privacy
privacy@thesureplug.com
Data access, correction, and deletion requests
Delete account
Request account deletion
Required path for App Store & Play compliance
What we can help with
- Order status, missing items, cancellations, and refunds
- Wallet top-ups, card payments (Paystack), and failed charges
- Login, OTP, and account recovery
- Merchant onboarding and KYB questions
- Driver KYC and delivery job issues
- App crashes, notification problems, and location permission issues
Order lifecycle
Most support tickets map to a step in this flow:
Before you contact us
- Check order status in the app.
- Confirm you are online and on the latest app version.
- Review the FAQ for common answers.
- Include your phone number, order ID (if any), and screenshots when emailing support.
Useful links
- Privacy Policy
- Terms of Service
- Data safety summary (Play Console reference)
- Safety guidelines
- Store publishing checklist
Marketplace roles
Store listing URLs
- Marketing site: https://thesureplug.com
- Privacy Policy: https://thesureplug.com/privacy
- Terms of Service: https://thesureplug.com/terms
- Support URL: https://thesureplug.com/support
- Account deletion: https://thesureplug.com/delete-account
- Data safety reference: https://thesureplug.com/data-safety