Support

TheSurePlug support for customers, merchants, and SurePlug Move partners in Nigeria.

12 ILE OGBO STREET, ABULE EGBA, LAGOS STATE

support@thesureplug.com
Typical response: within 1 business day

The Customer, Business, and SurePlug Move apps include Help / Support for tickets tied to your account, orders, packages, and rides.

privacy@thesureplug.com
Data access, correction, and deletion requests

Request account deletion
Permanently close your TheSurePlug account

What we can help with

Most support tickets map to a step in this flow:

Confirmed

Merchant accepts your order.

Preparing

Items are packed for pickup.

On the way

Rider heads to your address.

Delivered

Order arrives at your door.

Check order status in the app.
Confirm you are online and on the latest app version.
Review the FAQ for common answers.
Include your phone number, order ID (if any), and screenshots when emailing support.

Customers

Food, packages, and rides.

Merchants

Manage stores and menus.

Move partners

Food, packages, and rides.

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