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TheSurePlug support for customers, merchants, and delivery partners in Nigeria.
12 ILE OGBO STREET, ABULE EGBA, LAGOS STATE
support@thesureplug.com
Typical response: within 1 business day
The Customer, Business, and Delivery apps include Help / Support for tickets tied to your account and orders.
privacy@thesureplug.com
Data access, correction, and deletion requests
Request account deletion
Permanently close your TheSurePlug account
Most support tickets map to a step in this flow:
Confirmed
Merchant accepts your order.
Preparing
Items are packed for pickup.
On the way
Rider heads to your address.
Delivered
Order arrives at your door.
Customers
Order and track deliveries.
Merchants
Manage stores and menus.
Riders
Complete delivery jobs.